Frequently Asked Questions
Product
Each piece is plated with real 18k yellow gold or rhodium/palladium, giving it that deep, lasting shine and the feel of solid gold.
And underneath? 925 sterling silver or 316L surgical stainless steel—strong, durable, and built to last.
Before it arrives, it undergoes strict quality control to ensure it lasts. This isn't fast fashion. This is jewelry designed to turn heads.
Take good care of your jewelry, and it will enhance your look. Here's how to keep it shining:
- Keep it dry: Moisture is not your friend. Store your jewelry in a dust bag or a lined jewelry box when you're not wearing it.
- No chemicals: Perfumes, lotions, and chlorine (yes, swimming pools and hot tubs) can damage the finish. Only wear your jewelry after applying these products.
- Proper storage: Don't just toss it in with other jewelry—scratches are easily caused. Store each piece separately.
- A quick polish: A quick wipe with a soft polishing cloth keeps gold and gilded pieces fresh.
Take good care of your drip, and it will stay looking like new.
It's all in the plating. Unlike standard gold-plated jewelry, we use an extra-thick layer of real gold with a unique plating technique, giving each piece the rich look and feel of solid gold.
This means deeper shine, longer wear, and a durable finish. Our process goes beyond industry standards, ensuring your jewelry stays looking fresh, no matter how often you wear it.
We don't do dull. Each piece is set with top-tier Moissanite or flawless CZ stones, chosen for their shine and icy clarity. Our Moissanite stones are harder hitting than diamonds, with a sparkle that catches the light from every angle.
While other brands use cheap, lifeless stones, we only work with high-quality cuts that reflect the real deal. Whether it's Moissanite or CZ, expect next-level shine, a luxurious feel, and a statement piece every time you step outside.
While our jewelry is made with durable, high-quality materials, we recommend removing it before showering, swimming, or applying perfume for long-lasting brilliance.
DELIVERY
Yes, we ship to all GCC countries, including Saudi Arabia, UAE, Qatar, Kuwait, Bahrain, and Oman — always with free shipping.
We also offer international shipping outside the GCC. However, additional shipping fees may apply depending on your location.
💡 If you're placing an order from outside the Gulf region, please contact us at info@zahirjewelry.com before ordering, so we can confirm availability and shipping options.
We offer free standard shipping on all orders within the GCC, including:
- Saudi Arabia
- United Arab Emirates
- Qatar
- Kuwait
- Bahrain
- Oman
Estimated delivery time:
📦 6–10 business days (excluding weekends and public holidays)
Once your order is shipped, you'll receive a tracking link via email so you can follow your delivery in real time.
🌍 International orders:
We also offer international shipping outside the Gulf region. If you’re placing an order from another country, please contact us at info@zahirjewelry.com before ordering. Additional shipping fees may apply depending on your location.
Once your order is processed, you'll receive an email with tracking information from the carrier.
You can also check your order status at any time by visiting the Order Tracking page on our website.
We move quickly, so once your order is placed, we can't guarantee we can cancel or change it. If you have a request, please contact our Customer Care Team , and we'll do our best to help.
RETURNS & EXCHANGES
We want you to love your jewelry, but if it's not quite right, you have 100 days to return or exchange it. Simply contact our customer service team to start the process — we’ll guide you from there.
The details:
- Items must be unworn, in original condition and with all packaging.
- Returns are non-refundable, and we do not offer return labels.
- Received it as a gift? No problem — you can still return or exchange it.
- Custom pieces and earrings? These cannot be returned.
Need help? Send us a message at info@zahirjewelry.com and we'll help you out.
Lifetime Guarantee
At ZAHIR, craftsmanship and longevity are at the heart of everything we create. Every piece in our collection is designed to endure, which is why we proudly offer a lifetime warranty on all our jewelry. If your piece ever presents a genuine manufacturing defect, we will replace it — seamlessly, with no stress and no compromise.
What’s not covered by the warranty:
- The natural patina and fine hairline scratches that come with wear
- Discoloration caused by exposure to chemicals or improper care
- Damage from impact, dropping, or rough handling
- Items that are lost, stolen, or intentionally damaged
- Stones loosened by accidental force or pressure
If you believe your piece may have a manufacturing defect, please email info@zahirjewelry.com with a clear photo and your order number. Our dedicated care team will ensure it’s handled with the utmost attention.