XOXO TENNIS BRACELET

Absolutely not — at ZAHIR, we do not use lab-created diamonds. We rely exclusively on GRA-certified moissanite, which looks identical to diamonds but has a more intense shine and is offered at a more exclusive price.

Absolutely — every piece of ZAHIR jewelry is meticulously handcrafted and luxuriously coated with 18K gold plating, made up of 8 durable layers over pure sterling silver, up to five times thicker than usual. It’s waterproof, retains its brilliance, and is designed to shine for a lifetime.

The secret lies in the luxury we infuse into every layer. Unlike traditional plating, every piece from ZAHIR is coated with an exceptionally thick layer of pure gold, applied through a meticulous plating technique that delivers the brilliance of solid gold and a luxurious feel in every detail.

The result: a deeper, lasting shine, unmatched durability, and a finish that retains its radiance for years. We go beyond conventional standards to ensure your jewelry stays as dazzling as the day you received it, no matter how often you wear it.

At ZAHIR, we are a leading digital-first brand, dedicated to delivering a luxurious online shopping experience. This allows us to maintain competitive prices without compromising on the meticulous craftsmanship of our handmade jewelry. All orders are shipped quickly and efficiently, and our expert customer care team is always ready to provide support and guidance whenever you need it.

• United Arab Emirates: Free shipping – Delivery in 4–6 business days.
• Saudi Arabia: Free shipping – Delivery in 6–8 business days.
• Qatar: Free shipping – Delivery in 6–8 business days.
• Kuwait: Free shipping – Delivery in 6–8 business days.
• Bahrain: Free shipping – Delivery in 6–8 business days.
• Oman: Free shipping – Delivery in 6–8 business days.
• International Shipping: Shipping cost based on destination – Delivery in 6–8 business days.

All orders are shipped with tracking — you’ll receive an email with tracking details once your order has shipped. Delivery times are estimates and do not include weekends or public holidays.

At ZAHIR, every piece is crafted to be a lasting investment. That’s why we offer a lifetime guarantee on all our jewelry — giving you complete peace of mind. If your piece encounters a genuine manufacturing defect, we’ll replace it immediately — with no complications or hassle.

What is not covered by the warranty?

• Natural wear or minor scratches over time.
• Discoloration due to chemicals or improper care.
• Damage from impacts, drops, or rough use.
• Items that are lost, stolen, or intentionally damaged.
• Loose stones caused by force or accidental damage.

If you notice any issue and believe it’s due to a manufacturing defect, contact us at info@zahirjewelry.com with a photo and your order number — we’ll take care of the rest with professionalism.

Once your order is processed, you’ll receive an email with detailed tracking information from the carrier, allowing you to follow its journey right to your door. You can also check your order status at any time directly on our website.

Due to the speed at which we process and ship orders, we may not be able to cancel or change your shipping address once your purchase is complete. However, if you have a special request, please reach out to our Customer Care Team, and we will do everything we can to accommodate you and ensure your satisfaction.

We want you to fall in love with your Zahir jewelry. If, however, your piece isn’t quite perfect for you, you have 100 days to return it for a full refund or exchange it for another item. Simply visit our “Returns & Exchanges” page to start the process with ease.

Details:

• Items must be unworn, in their original condition, and include all original packaging.
• Returns are fully refundable, and your refund will be credited to your original payment method.
• Received it as a gift? No problem — you can still return or exchange it.

Need assistance? Contact our Customer Care Team at info@zahirjewelry.com and we’ll be delighted to help, ensuring a smooth and luxurious experience.